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ENC 1102 : (Strong-Robinson Smith): What is Communication?
This guide will provide students with an understanding of the different communication types and style while accessing the library databases.
Communication is the two-way exchange of opinions, news and information by writing, speech or gestures including body language and facial reactions.
What did he say? What didn't he say?
What type of communication is this? What gave it away? What were some of the communication cues?
Use of voice (strong and confident)
Avoid filler words such as, "um," "like," "so," or "yeah"
Body language (open or closed)
Emoting feelings (fidgety, nervious, etc.)
AGGRESSIVE COMMUNICATION is a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive.
.PASSIVE COMMUNICATION is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
Fail to assert for themselves
Allow others to deliberately or inadvertently infringe on their rights
Fail to express their feelings, needs, or opinions
Tend to speak softly or apologetically
Exhibit poor eye contact and slumped body posture
PASSIVE-AGGRESSIVE COMMUNICATION is a style in which individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes way.
Mutter to themselves rather than confront the person or issue
Difficulty acknowledging their anger
Use facial expressions that don't match how they feel - i.e., smiling when angry
Deny there is a problem
Appear cooperative while purposely doing things to annoy and disrupt
Use subtle sabotage to get even
ASSERTIVE COMMUNICATION is a style in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others.
State needs and wants clearly, appropriately, and respectfully
Express feelings clearly, appropriately, and respectfully
Use “I” statements
Communicate respect for others
Listen well without interrupting
Makes good eye contact
Speak in a calm and clear tone of voice
Relaxed body posture
Connected to others
Competent and in control
Does not allow others to abuse or manipulate them
Stand up for their rights
MANIPULATIVE COMMUNICATION is scheming, calculating and shrewd. These communicators are skilled at influencing or controlling others to their own advantage.
Controlling of others in an insidious way - for example, by sulking
Asking Indirectly for needs to be met
Making others feel obliged or sorry for them
Patronizing, envious, ingratiating, high pitch voice