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Connecting to the Library Online: Troubleshooting Tips

This guide tells you how to access library databases, e-books, and your library account online.

What are you seeing?

What error message are you seeing?

Borrower ID and PIN

If you saw a screen that asked you for a Borrower ID and PIN, you are using an old link. Please report it.

Borrower ID and PIN

This Login Page is No Longer in Use

If you see, this login page is no longer in use, you have reached an old link. Please report it.

This login page is no longer in use. If you have reached this page, please contact your library for assistance.

ID provided was not found in FLVC database

If you see, ID provided was not found in FLVC database, you have reached an old link, please report it.

College Center for Library Automation Error

Your library session has encountered an error. The error has been recorded and sent for review.

Error encountered: ID provided was not found in FLVC database.

Access to library resources is restricted to currently enrolled or employed Valencia students, faculty and staff.

If you are currently enrolled or employed, please go to Ask a Librarian and submit an e-mail using your Atlas e-mail address (We cannot resolve access problems sent from non-Atlas accounts). Please include a description of the error and your VID number. E-mails are answered during library operating hours.

To speak with a library staff member during library operating hours, please email


If you see an Oops error, your browser is remembering the old system for logging in. You need to make it forget by clearing your browser cache.


If you see a Forbidden message from Open Athens, clear your browser cache. If that does not work, there may be a problem with your Open Athens account, please report it.

The Valencia College libraries do not welcome solicitation of resources to be added to our LibGuides. This includes but is not limited to vendors, search engine optimizers, placement of ads, products, or any other requests. Our LibGuides are carefully curated resources developed in partnership with faculty, staff, and students to support specific assignments, courses, events, and other related purposes at Valencia College. The Valencia libraries reserve the right to ignore LibGuide resource solicitations, and/or block persistent requests from groups or individuals to add or promote links in our LibGuides.