Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

NSE - Interpersonal Communication: Interpersonal Communication

The following lesson explores select topics in communication. Such topics include the communication process, self-awareness, verbal and nonverbal communication, self-monitoring, and building communication skills.

Interpersonal Communication - Meaning, Types, Importance, Elements and  Examples | Marketing91

Characteristics of a Competent Communicator

Are you a good communicator?
Yes, I am an awesome communicator!: 7986 votes (32.74%)
No, I am a horrible communicator!: 925 votes (3.79%)
Well, it really just depends on the situation.: 14733 votes (60.39%)
Wait, what makes a good communicator?: 751 votes (3.08%)
Total Votes: 24395

Here is the good news: communication is a skill that can improve with practice.  Therefore, regardless of your perceived skill level, you can evolve into a great communicator.  

So what is a great communicator? Author Kory Floyd suggests that a competent communicator is one who communicates "in ways that are effective and appropriate in a given situation" (25).  He offers that competent communicators have five characteristics in common. Review each of the characteristics and their respective descriptions below.  

 

 Based on the information above, answer the questions below. 

Pause and Reflect

Which is your strongest characteristic?
Self-awareness: 4430 votes (20.44%)
Adaptability: 4443 votes (20.5%)
Empathy: 7189 votes (33.16%)
Cognitive complexity: 2900 votes (13.38%)
Ethics: 2716 votes (12.53%)
Total Votes: 21678

Pause and Reflect

What is your weakest characteristic?
Self-awareness: 4556 votes (21.08%)
Adaptability: 4067 votes (18.82%)
Empathy: 3860 votes (17.86%)
Cognitive complexity: 6979 votes (32.29%)
Ethics: 2150 votes (9.95%)
Total Votes: 21612

Our Focus

By pausing and reflecting on your strongest and weakest characteristics, you're one step closer to becoming a competent communicator.  Such reflection is key to enhancing your self-awareness. All of the other characteristics are important, but we will we will focus our attention on self-awareness, self-monitoring, and cognitive complexity. After all, it is quite difficult to improve on the other characteristics if you are not aware of your current conversational behaviors and how they impact other people. So, let's first take a look at verbal and non-verbal communication.  

To proceed to the next topic, click the "Verbal/Non-Verbal Communication " tab above. 

 

Gamble, Teri K. and Michael W. Gamble. Interpersonal Communication: Building Connections Together. Thousand Oaks: SAGE Publications Inc., 2014. Print.

Gamble, Teri K. and Michael W. Gamble. Communication Works. 10th ed. New York: McGraw Hill, 2010. Print.

Floyd, Kory. Interpersonal Communication. 3rd edition. New York: McGraw Hill Education, 2017. Print. 

The Valencia College libraries do not welcome solicitation of resources to be added to our LibGuides. This includes but is not limited to vendors, search engine optimizers, placement of ads, products, or any other requests. Our LibGuides are carefully curated resources developed in partnership with faculty, staff, and students to support specific assignments, courses, events, and other related purposes at Valencia College. The Valencia libraries reserve the right to ignore LibGuide resource solicitations, and/or block persistent requests from groups or individuals to add or promote links in our LibGuides.